Frequently Asked Questions
Answers to common questions about booking, waivers, payments, and operator onboarding.
How do customers book an activity? expand_more
Customers browse available activities, choose a session, enter participant details, acknowledge waiver requirements, and complete payment. They receive a confirmation email with booking reference and next steps.
When are digital waivers completed? expand_more
Waivers are sent after booking confirmation. Each participant receives their own waiver link where required. Operators can track waiver status from the portal manifest and booking records.
What payment options are supported? expand_more
WildBooking supports operator-direct payments and platform-managed payment flows. Deposits, balances, and security deposits can be configured per activity.
Can operators manage multiple locations? expand_more
Yes. Growth and Enterprise plans support multi-location operations, department access, and centralized reporting across your adventure business.
How do cancellations work? expand_more
Each activity displays its cancellation policy during checkout. Refund and balance rules follow the policy shown at the time of booking.
Still have questions?
Our team can help with bookings, operator onboarding, and platform setup.
Contact support