Who we are
WildBooking is a booking and operations platform for outdoor activity businesses. For privacy questions, email support@wildbooking.com. Postal correspondence: WildBooking Support, Marina House, 24 Harbour Road, Brighton BN2 5WA, United States.
This notice describes how we handle personal data when you use wildbooking.com, customer checkout, waivers, support, and operator accounts. It is a working platform notice, not a substitute for independent legal advice. Operators may also present their own activity-specific notices at checkout.
Information we collect
We collect account details (name, email, phone), booking details (activity, date, time, participants, add-ons, meeting notes), waiver names and signatures, support messages, and payment status. When you pay, card details are collected by Stripe. We store payment identifiers, amounts, and statuses — not full card numbers.
We also collect technical data needed to run the site: IP address, device/browser type, pages viewed, and cookies or similar storage for sign-in, CSRF protection, and session security.
How we use information
We use personal data to create and run bookings, send confirmations and operational reminders, collect waivers, process deposits and balances, handle support, prevent fraud and abuse, keep the platform reliable, and meet tax and legal obligations.
Cookies
Essential cookies keep you signed in, protect forms, and remember the location or language needed to complete a booking. We do not use advertising cookies on the public marketing pages. You can block cookies in your browser; essential sign-in and checkout will not work without them.
Payments and processors
Payments are processed by Stripe, which acts as an independent payment processor. Stripe’s privacy notice applies to the card data you submit to them. We may also use email delivery and hosting providers solely to operate the service.
Activity operators can access the customer records needed to deliver their activities. Platform Admin can access cross-tenant records for support, compliance, reliability, and billing.
Retention
Booking, payment, waiver, and support records are kept for as long as needed to deliver the activity, handle disputes, and meet accounting or legal retention duties — typically at least the current season plus a reasonable follow-up period. Account data is kept while the account is open, then deleted or anonymised when no longer required unless a legal hold applies.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your data, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. If you are in the UK or EEA, those rights include the GDPR rights above. If you are in California, you may request to know, delete, or correct personal information; we do not sell personal information.
To exercise a right, email support@wildbooking.com with the booking reference or account email. We may need to verify your identity before fulfilling the request. You can also complain to your local data protection authority.
Children
WildBooking is not directed at children under 16 creating their own accounts. Where an activity allows a minor as a participant, an adult booker is responsible for the information submitted.
Changes
We may update this notice when the product or the law changes. The date on this page shows the latest revision.